Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 06, 2019 03:36 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130729 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35G6M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918, Transferred from W#20130729: ZoomText v10.1 from VISA2013003997; JAWS Pro 12 P0080288;
	Wired NIC	34:17:EB:9A:DC:01

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 13, 2019 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 13, 2019 02:27 PM	it looks like because the old computer still had the program installed, the license didnt work on the new computer. i uninstalled the ABBYY off the old cpu and it worked fine on the new one.	Add Attachment
Megan Thibeault	Feb 13, 2019 10:24 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Feb 07, 2019 02:45 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Feb 07, 2019 02:45 PM	Elizabeth Braatz works monday and wednesday from 1-5. we need her there to see what the problem is because its not happening on other accounts	Add Attachment
Peter Puettmann	Feb 07, 2019 09:25 AM	the Computer is the Front Desk CPU for the testing center. They said a better time would be 2	Add Attachment
Peter Puettmann	Feb 07, 2019 09:16 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Feb 06, 2019 03:54 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Feb 06, 2019 03:50 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Feb 06, 2019 03:50 PM	Wrong Wou # that is the monitor we need the CPU	Add Attachment
Alix Karkanen	Feb 06, 2019 03:36 PM	Elizabeth Braatz says that there is a computer in the tutoring center in ODS that has Abbys Fine reader on it, but the program is not running. The best time to come by is tomorrow between 8 and 10	Add Attachment