Service Request Ticket - # 71210

Service Request Ticket - # 71210

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Service Request Information

CONTACT	Name	Soderlund, Lars	Date	Feb 07, 2019 08:08 AM
	Department	Humanities Division	Phone	88325
	Location		Email	soderlundl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140795 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPT4DSG944	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software
	Wireless NIC	E0:AC:CB:62:C3:EA
	Bluetooth NIC	E0:AC:CB:62:C3:EB

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 13, 2019 02:15 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Feb 13, 2019 02:15 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Feb 13, 2019 02:15 PM	Laptop was picked up today	Add Attachment
Brighton Bohnenkamp	Feb 07, 2019 03:39 PM	emailed to let him know its ready	Add Attachment
Shina Oladiti	Feb 07, 2019 03:36 PM	Task reassigned to Service Request Desk.	Add Attachment
Shina Oladiti	Feb 07, 2019 03:36 PM	Prepped and Office is installed and licensed. Ready for delivery. It is in the OUTBOX.	Add Attachment
Gino Salazar	Feb 07, 2019 01:47 PM	Just needs office 2019 installed and check on software	Add Attachment
Gino Salazar	Feb 07, 2019 01:29 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Feb 07, 2019 12:54 PM	It is currently upgrading from 10.12 to 10.14, it will take a while because it completely switch file systems, I will keep checking on it.	Add Attachment
Gino Salazar	Feb 07, 2019 12:02 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Feb 07, 2019 11:11 AM	Can someone tell SRD when this is done so we can email him? Thank you	Add Attachment
Peter Puettmann	Feb 07, 2019 09:14 AM	updating to 10.12 so we can go to 10.14	Add Attachment
Emma Feldman	Feb 07, 2019 08:10 AM	**This is an outgoing email** Hello Lars, I am so sorry that you have not received any updates about the status of your laptop, we have been pretty swamped here recently. Service request ticket #71210 was created for one our techs to work on your laptop, I believe they are just finishing updates today and will have it ready. Are you available to have a tech drop it off to you sometime this afternoon or tomorrow morning? Let me know what is best for you! Thank you, Emma	Add Attachment
Emma Feldman	Feb 07, 2019 08:08 AM	He dropped of his laptop to us two weeks ago. Needs to be returned to him today or tomorrow. I emailed asking him for his availability, will update when he responds	Add Attachment