Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Feb 07, 2019 12:24 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180615 (opens in a new window)	Bldg/Room	SHCC 223
	Service Tag	402NCV2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	402NCV2	Location	Extra Station replacing W#20110343 ( loaner?)
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938
	Wired NIC	54:BF:64:A5:44:A2

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 07, 2019 04:06 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Mar 07, 2019 04:05 PM	Setup completed!	Add Attachment
Shina Oladiti	Mar 06, 2019 01:50 PM	Task reassigned to Shina Oladiti.	Add Attachment
Reggie Johnson	Mar 06, 2019 09:10 AM	to replace W20110343 in SHCC 223 [o#11029]	Add Attachment
Megan Thibeault	Mar 05, 2019 02:02 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Mar 05, 2019 02:02 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Peter Puettmann	Mar 05, 2019 01:52 PM	Ready for delivery. Left a VM	Add Attachment
Megan Thibeault	Mar 05, 2019 11:39 AM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Mar 05, 2019 08:46 AM	SSCM Imaging	Add Attachment
Megan Thibeault	Mar 05, 2019 07:33 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Mar 05, 2019 07:33 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Mar 05, 2019 07:33 AM	Yumin can you check on these CPU's and then email Trisha Guy to set up a time for delivery	Add Attachment
Megan Thibeault	Mar 05, 2019 07:32 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Mar 05, 2019 07:32 AM	Contact user today, these should of been imaged on Sunday.	Add Attachment
Peter Puettmann	Feb 26, 2019 02:04 PM	starting to image with WIN10 disk	Add Attachment
Bradley Karkanen	Feb 08, 2019 10:27 AM	Drivers have been loaded.	Add Attachment
Megan Thibeault	Feb 07, 2019 01:38 PM	Drivers are being downloaded for these cpu's now	Add Attachment
Robbie Downin	Feb 07, 2019 12:24 PM	NEW EQUIP SETUP: Deliver W#20180615 Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and W#20180616 Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to SHCC 223 [order#11029] New items: W#20180615 (computer), W#20180616 (monitor) Old items: W#20110343 (computer), W#20090746 (monitor) Replacing an extra station, no end user listed Items will be on inventory counter	Add Attachment