Service Request Ticket

Service Request Information

CONTACT	Name	Ittner, Anne	Date	Feb 07, 2019 02:01 PM
	Department	Education & Leadership	Phone
	Location		Email	ittnera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02V4SMGHV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:27:17:B3
	Bluetooth NIC	8C:85:90:29:E1:AA

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 13, 2019 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 13, 2019 01:33 PM	Okay I went back to check with her and she is all good!	Add Attachment
Gino Salazar	Feb 13, 2019 11:19 AM	Okay acrobat pro dc is installing, left it downloading and I will double check in a little while to make sure its done	Add Attachment
Gino Salazar	Feb 13, 2019 10:03 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Feb 08, 2019 08:08 AM	**This is an email** I'm so sorry to change this. At the last minute something changed and tomorrow worn't work. Would Wednesday, Feb 13 between 11-1 work? Thanks	Add Attachment
Brighton Bohnenkamp	Feb 07, 2019 02:02 PM	**This is an email** my ID is 20170216 Could you send someone tomorrow at any time? I will be teaching in RM 102 from 8-11 and 1-4	Add Attachment
Brighton Bohnenkamp	Feb 07, 2019 02:01 PM	Hello! I was wondering if you would be able to help me get a newer version of Adobe. Currently, I can not edit PDFs. Thank you!	Add Attachment