Service Request Ticket

Service Request Information

CONTACT	Name	Hocker, Madison	Date	Feb 08, 2019 09:47 AM
	Department		Phone
	Location		Email	aswouviscom@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141170 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BC2NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BC2NV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:1A:CF

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 14, 2019 11:28 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Feb 14, 2019 11:19 AM	Moved cpu 20141170 and monitors 20101228, 20140958 to Brianne's old desk. Moved cpu 20140843, monitor 20140836 and printer 20150227 to Madisons old desk.	Add Attachment
Megan Thibeault	Feb 14, 2019 08:31 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Feb 13, 2019 12:52 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Emma Feldman	Feb 08, 2019 09:48 AM	**This is an email** The name of the other person is Brianne Moodie. We are in WUC 122.	Add Attachment
Emma Feldman	Feb 08, 2019 09:47 AM	**This is an email** Hello, I work at ASWOU and I was hoping to get help making sure that there are the necessary hook-ups and to switch computers from certain desks. I have a Mac and printer I need to be moved, and the other person has a PC they need to be moved to where my Mac is. The printer is just connected by USB, so I don't think moving it would be too difficult, but we wanted your input before making a decision to switch desks, the printer, computers, and monitors. The Mac's # is 20140845 and the PC's tower # is 20141170	Add Attachment