Service Request Ticket - # 71235

Service Request Information

CONTACT Name Malkewitz, Keven   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2019 12:50 PM
Department Business/Economics Division Phone 88718
Location Email malkewik@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180641[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. SFVFY30LXHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938; TRANSFER from W#20130551: was SPSS v23 for MAC(from Student Tech Site license), ***can have latest version SPSS v25

Wireless NIC 38:F9:D3:69:39:B8


Bluetooth NIC 38:F9:D3:4D:BB:A6

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 07, 2019 11:57 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 07, 2019 11:57 AM 
Delivered on 3/7/2019
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Megan Thibeault Feb 26, 2019 08:13 AM 
Task reassigned to John Rushing.
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Megan Thibeault Feb 26, 2019 08:08 AM 
Is he ready for his laptop?
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Megan Thibeault Feb 26, 2019 08:08 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Feb 26, 2019 08:08 AM 
There is another task with for him today at 8am
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Megan Thibeault Feb 26, 2019 08:07 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Feb 26, 2019 08:07 AM 
Task reassigned to Yumin Chen.
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Shina Oladiti Feb 13, 2019 04:35 PM 
****This is an outgoing email****
Hi Keven,

I need some additional information regarding
service request #71235

Description: GFA SETUP: MacBook Pro W#20180641[Edit Inv] to
West House 203 for K. Malkewitz, replacing W#20130551[Edit Inv]

I am checking to know when you would be available
for us to come in for the delivery of your laptop.
Please, backup your files and folders in your
current machine as the new one is going to replace
it. If you need help backing up you files, please
don't hesitate to give us a call on 88925 and
someone would come out to help you.

Thank you as we await your response.

Regards,

Shina
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Public
Shina Oladiti Feb 13, 2019 04:31 PM 
Prepped and ready to be delivered. It is back on
the  inventory counter.
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Shina Oladiti Feb 13, 2019 03:58 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Feb 13, 2019 03:51 PM 
Installing Microsoft Office.
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Shina Oladiti Feb 13, 2019 03:47 PM 
Installs SPSS software, other software is installed.
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Yumin Chen Feb 13, 2019 03:45 PM 
Imaging on the small tech counter
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Tricia Flaherty Feb 08, 2019 03:00 PM 
transfer from W#20130551:  SPSS v23 for MAC(from 
Student Tech Site license), ***can have latest version 
SPSS v25 for MAC
T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\S
PSS25StatisticsSTD_AuthUser
UPDATE SerialandPurchaseInfo.txt  file!
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Robbie Downin Feb 08, 2019 12:50 PM 
NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A to West House 203
New items: W#20180641[Edit Inv] (macbook)
Old items: W#20130551[Edit Inv] (macbook)
Software to transfer: SPSS for Mac
Items will be on inventory shelf
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