Service Request Ticket

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Feb 08, 2019 01:00 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180642 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY2AHAHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; TRANSFER from W#20131005 FEB2019 -UPGRADED CAMTASIA for v3 VISA2017007245;
	Wireless NIC	38:F9:D3:63:AF:18
	Bluetooth NIC	38:F9:D3:5D:0F:9B

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 04, 2019 10:37 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 04, 2019 10:37 AM	Brought back the old laptop. Inventory updated accordingly.	Add Attachment
Shina Oladiti	Feb 28, 2019 10:10 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Feb 26, 2019 01:51 PM	Forgot shes leaving now, would like someone to come tomorrow at 2	Add Attachment
Shina Oladiti	Feb 21, 2019 10:01 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Feb 21, 2019 10:01 AM	**This is an email** Hi Shina, Could we do this sometime on Monday or Tuesday? Thank you, Kathy	Add Attachment
Shina Oladiti	Feb 18, 2019 10:50 AM	Kathy said she would get back to us that she is trying to figure out who is holding on to the old one.	Add Attachment
Shina Oladiti	Feb 13, 2019 05:01 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #71236 Description: GFA SETUP: MacBook Pro to RWEC 139 for Kathy Heide, replacing W#20180642 I am checking to know when you would be available for us to come in for the delivery of your laptop. Please, backup your files and folders in your current machine as the new one is going to replace it. If you need help backing up you files, please don't hesitate to give us a call on 88925 and someone would come out to help you. Thank you as we await your response. Regards, Shina	Add Attachment Public
Shina Oladiti	Feb 13, 2019 05:00 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Feb 13, 2019 03:46 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Feb 13, 2019 03:46 PM	Install Camtasia and updates Microsoft Office. Running updates on VPP.	Add Attachment
Tricia Flaherty	Feb 13, 2019 01:42 PM	**This is an email** Hi Tricia, The admin log in should be me and Brent Redpath at this time. Does that work? Thanks, Kathy	Add Attachment
Gino Salazar	Feb 12, 2019 01:08 PM	and vpp stuff and extra software	Add Attachment
Gino Salazar	Feb 12, 2019 01:07 PM	Bradley imaged it, just missing office updates and os ones	Add Attachment
Bradley Karkanen	Feb 12, 2019 11:58 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Feb 08, 2019 03:03 PM	They may have multiple users that need to be admins and setup profiles for off campus use so please talk with Kathy about this.	Add Attachment
Tricia Flaherty	Feb 08, 2019 03:03 PM	TRANSFER software CAMTASIA for v3 VISA2017007245 T:\camtasia\Camtasia StudioWINv9-MACv3	Add Attachment
Robbie Downin	Feb 08, 2019 01:00 PM	GFA SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A W#20180642 to RWEC 139 for Kathy Heide New items: W#20180642 (MacBook) Old items: W#20131005 (MacBook) Software to transfer: Camtasia Items will be on inventory counter	Add Attachment