Service Request Ticket - # 71237

Service Request Information

CONTACT Name Hawes, Shea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2019 01:54 PM
Department University Computing Solutions Phone 88033
Location Email hawess@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20180597[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag 1NFB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 1NFB8S2 Location Shea Hawes

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:0D:57:B4


Wireless NIC FC:77:74:EE:0F:7F


Bluetooth NIC FC:77:74:EE:0F:83


TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Mar 04, 2019 11:29 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Mar 04, 2019 11:28 AM
Setup completed. Brought back the old iMac with
another monitor. Inventory updated accordingly. 

Monitor: W20071094
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Shina Oladiti Mar 04, 2019 10:04 AM
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Mar 04, 2019 09:08 AM
****This is an email****
About 9:30 or anytime after that this morning 
should work.  Could also do this afternoon.  Had 
Brittany had a chance to do anything with Duo 
that needs to be done or does that come after you 
bring it over?
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Shina Oladiti Mar 04, 2019 08:25 AM
Task reassigned to UCS Tech.
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Shina Oladiti Mar 03, 2019 06:36 PM
****This is an outgoing email****
Hi Shea,

I need some additional information regarding
service request #71237

Description: NEW EQUIP SETUP: Deliver Latitude
5490, 27in monitor, and dock to ITC 004 for Shea
Hawes [o#11080]

We are wondering when it a good time to come in
and  setup your new equipment. Please, get back to
us with date/time that is more convenient for you
to have us come in.

Regards,
Shina
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Public
Shina Oladiti Mar 03, 2019 06:35 PM
Prepped and gave admin right. It is back on the
inventory counter
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Shina Oladiti Mar 01, 2019 12:28 PM
On standup desk waiting to be image
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Robbie Downin Feb 08, 2019 01:54 PM
NEW EQUIP SETUP: Deliver  Dell Latitude 5490, i5-8250U,  1.6GHZ quad core W#20180597[Edit Inv] & Dell UltraSharp 27inch 4K IPS Monitor #U2718Q W#20180650[Edit Inv] & Dell Business Dock-WD15 with 180W 
adapter to ITC 004
New items: W#20180597[Edit Inv] (laptop), W#20180650[Edit Inv] (monitor), W#20180591[Edit Inv] (dock)
Old items: W#20130412[Edit Inv] (iMac)
Items will be on inventory shelf.
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