Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Rosales, Kendall	Date	Feb 08, 2019 02:56 PM
	Department	Mathematics	Phone	89708
	Location		Email	rosalesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180598 (opens in a new window)	Bldg/Room	MA 301
	Service Tag	87XC8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	87XC8S2	Location	Kendall Rosales, Mathematics NTT Instructor
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFER from W#20110896 SR71239 FEB2019: MAthType v6.9 from VISA2013003743; Geometer's Sketchpad v5 from VISA2018008881 APR2019 SR#71711 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	C8:F7:50:0D:5C:91
	Wireless NIC	20:79:18:32:EA:47
	Bluetooth NIC	20:79:18:32:EA:4B

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 04, 2019 01:27 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 04, 2019 01:27 PM	Inventory is updated accordingly.	Add Attachment
Shina Oladiti	Mar 04, 2019 01:27 PM	Done!	Add Attachment
Shina Oladiti	Mar 04, 2019 01:26 PM	Setup done, brought back the old machine.	Add Attachment
Megan Thibeault	Mar 04, 2019 08:50 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Mar 04, 2019 08:50 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Shina Oladiti	Mar 04, 2019 07:50 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Mar 04, 2019 07:49 AM	**This is an email** Hi Shina, That's great! I am available Monday, tomorrow, at 12:30. Is that too soon? -Kendall	Add Attachment
Shina Oladiti	Mar 03, 2019 06:23 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 03, 2019 06:22 PM	**This is an outgoing email** Hi Kendall, I need some additional information regarding service request #71239 Description: GFA SETUP: Latitude 5490 W#20180598 & dock to Maaske 301 for K. Rosales, replacing W#20110896 I am checking to know when would be the right time to come in for the delivery of your laptop. Please, get back to me with time and date that is more convenient for you to have us come in. Regards, Shina	Add Attachment Public
Shina Oladiti	Mar 03, 2019 06:17 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Mar 03, 2019 06:17 PM	Prepped, gave admin right and installed additional software.	Add Attachment
Shina Oladiti	Mar 01, 2019 12:27 PM	On standup desk waiting to be image	Add Attachment
Tricia Flaherty	Feb 08, 2019 04:24 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 08, 2019 04:17 PM	TRANSFER from W#20110896 - MAthType v6.9 from VISA2013003743; T:\DesignScience_MathType\MathTypev6.9ACAD_WIN	Add Attachment
Robbie Downin	Feb 08, 2019 02:56 PM	NEW EQUIP SETUP: Deliver Dell Latitude 5490, i5-8250U, 1.6GHZ quad core to Maaske 301 New items: W#20180598 (laptop), W#20180592 (dock) Old items: W#20110896 (computer) They haven't ordered their dock yet, so items will be inside the inventory cubby	Add Attachment