Service Request Ticket - # 71245

Service Request Ticket - # 71245

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Service Request Information

CONTACT	Name	Dolenc-Nott, Brooke	Date	Feb 11, 2019 09:50 AM
	Department	Behavioral Sciences Division	Phone	89327
	Location		Email	nottb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170219 (opens in a new window)	Bldg/Room	HL 117
	Service Tag	FJL5XK2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	FJL5XK2	Location	Library
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:02:CB:86

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 13, 2019 10:57 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Reggie Johnson	Feb 12, 2019 10:54 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Feb 11, 2019 09:51 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 11, 2019 09:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Feb 11, 2019 09:50 AM	**This is an email** Hi, It either circles and does not open. Or it gives me a message about needing a sign-in and password. Thanks, Brooke Brooke Dolenc Nott, Ph.D. NTT Professor Psychological Sciences Department Western Oregon University Monmouth, OR 97361 503.838.9327 On Mon, Feb 11, 2019 at 8:05 AM UCS ServiceRequest wrote: Hello, I can create a ticket so we can get this started for you. When you are trying to use adobe does it give you any message about it not working, or does it just not come up? Thanks, Natalie On Sun, Feb 10, 2019 at 9:02 PM Brooke Nott wrote: Hello, I had Adobe Acrobat Pro installed on my computer last June. However, it has not been functioning for awhile now. I would like to get this fixed if possible or I am wondering if there is a better alternative. I need to be able to make edits in PDFs and combine multiple documents into one PDF, if possible. My machine ID is 20170219. I will be available in my office from 9:45-3 on Tuesday, Feb 12th. Please let me know if you need any other information from me, or if there is anything I can do to fix this myself. Thank you for your help! Brooke Brooke Dolenc Nott, Ph.D. NTT Professor Psychological Sciences Department Western Oregon University Monmouth, OR 97361 503.838.9327	Add Attachment