Service Request Ticket

Service Request Information

CONTACT	Name	Dickey, Eric	Date	Feb 11, 2019 11:27 AM
	Department		Phone	88474
	Location		Email	edickey@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160850 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Xerox Phaser 6510/DN Color Laser Printer
	Serial No.	4AV769998	Location	Loaner Printer
	Model	6510/DN	Hostname	iris.wou.edu
	Notes	Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; IP ADDRESS:140.211.64.71	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)
	Wired NIC	9C:93:4E:6C:73:30

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 03, 2019 11:39 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	May 03, 2019 11:39 AM	Connected his printer to the network. He can now print.	Add Attachment
Shandelle Plasker	May 01, 2019 09:45 AM	The USB on the printer is no longer working. I tried installing it on multiple machines and I ran a firmware update. Something on the board is bad. It still can be networked which is what he would like me to do on Friday.	Add Attachment
Shandelle Plasker	May 01, 2019 09:44 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shandelle Plasker	Mar 12, 2019 11:22 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shandelle Plasker	Mar 12, 2019 11:22 AM	Priority changed from (2) High Priority to (5) Low Priority.	Add Attachment
Shandelle Plasker	Feb 11, 2019 02:27 PM	He is up and running with printing. The machine is showing a network error even tho this machine is local. Does not cause any issue printing. I am going to make loop back and see if that will make it go away.	Add Attachment
Megan Thibeault	Feb 11, 2019 11:27 AM	Eric is not able to print, computer W 20180595 He is around today until 2:30pm	Add Attachment