Service Request Ticket

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Service Request Information

CONTACT	Name	McKechnie, Mariah	Date	Feb 11, 2019 01:21 PM
	Department	The Research Institute	Phone
	Location		Email	mckechniem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160750 (opens in a new window)	Bldg/Room	TODD 211
	Service Tag	DY9FYF2	Description	Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
	Serial No.	DY9FYF2	Location	TRI Loaner with GuyS
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:95:4E:52
	Wireless NIC	A8:6B:AD:1F:82:C3

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 13, 2019 02:07 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shina Oladiti	Mar 13, 2019 02:07 PM	Delivered her laptop.	Add Attachment
Shina Oladiti	Mar 13, 2019 12:13 PM	Prepped and it is in the OUTBOX.	Add Attachment
Megan Thibeault	Mar 11, 2019 12:37 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Mar 11, 2019 12:37 PM	Laptop is on your desk, ready to be returned to the end user.	Add Attachment
Megan Thibeault	Mar 11, 2019 12:37 PM	main logic board was replaced 3/7/19	Add Attachment
Megan Thibeault	Mar 11, 2019 10:24 AM	**This is an email** Hi Megan, Our records show that your system has been shipped to your return address. You can track the shipment via FedEx tracking number 475929016918 at www.fedex.com/tracking Service Tag: DY9FYF2 Case Number : 987216863 Dispatch Number: 702142447 Tracking Number:475929016918	Add Attachment
Megan Thibeault	Mar 05, 2019 12:01 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 05, 2019 12:00 PM	Took box to the mail room.	Add Attachment
Megan Thibeault	Mar 05, 2019 11:53 AM	tracking number 484758631520	Add Attachment
Megan Thibeault	Mar 04, 2019 09:50 AM	case#987216863	Add Attachment
Shina Oladiti	Mar 03, 2019 05:14 PM	Shutdown Intermittently. I try to re-seat the memory but still doing the same thing.	Add Attachment
Shina Oladiti	Mar 03, 2019 05:13 PM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Feb 19, 2019 02:59 PM	Machine sitting on my desk, needs to be re-image	Add Attachment
Shina Oladiti	Feb 14, 2019 01:26 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Feb 14, 2019 01:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 14, 2019 01:25 PM	It wasn't allowing user's without admin to login. Google some stuff and follow the instruction and it works after that.	Add Attachment
Shina Oladiti	Feb 13, 2019 02:22 PM	I will need to re-image this machine.	Add Attachment
Megan Thibeault	Feb 13, 2019 02:14 PM	Laptop is at Shina's desk	Add Attachment
Megan Thibeault	Feb 13, 2019 02:13 PM	laptop is here in the out box	Add Attachment
Megan Thibeault	Feb 13, 2019 12:55 PM	The laptop is continuing to have the same error.	Add Attachment
Megan Thibeault	Feb 13, 2019 12:55 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Feb 13, 2019 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 13, 2019 12:38 PM	Dropped it off to user.	Add Attachment
Shina Oladiti	Feb 13, 2019 12:38 PM	Update the Com serial port driver and it works fine after putting it on the dock station.	Add Attachment
Shina Oladiti	Feb 11, 2019 02:01 PM	Brought back computer to the office. It looks like the distribution COM is the issue according to the log files	Add Attachment
Megan Thibeault	Feb 11, 2019 01:21 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Feb 11, 2019 01:21 PM	Computer won't boot	Add Attachment