Service Request Ticket - # 71253

Service Request Information

CONTACT Name Johnson, Bo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2019 02:27 PM
Department Athletics Phone 88343
Location Email johnsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171256[Edit Inv] (opens in a new window) Bldg/Room HWC 122B
Service Tag J172RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. J172RP2 Location MaryBeth K. Day

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:FB:16

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 12, 2019 01:13 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Mar 11, 2019 04:26 PM 
It's been setup, I brought back his loaner 20130845[Edit Inv] and monitor 
20040716[Edit Inv]
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Shina Oladiti Mar 11, 2019 12:54 PM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Mar 11, 2019 12:50 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Mar 11, 2019 12:49 PM 
****This is an email****
Hello!
Any time between 10:00am and 4:00pm works for me.

Bo Johnson
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Shina Oladiti Mar 11, 2019 11:13 AM 
****This is an outgoing email****
Hi Bo Zackery,

I need some additional information regarding
service request #71253

Description: IFC SETUP: OptiPlex 7050 W#20171256[Edit Inv] &
24in monitor W#20171265[Edit Inv] to HW 122B for Bo Johnson

I am checking to know when would be a good time to
come in for the delivery/setup of your new
machine. Please, get back to us with a more
convenient date/time that works best for you.

Also, note that as this machine would be replacing
your old one, hence we encourage you to back up
your files/documents on your local drive to you
H-Drive to avoid lost of data.


Regards,

Shina

      Please note: We would keep your machine for
two weeks after which will would wiped it off.
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Public
Shina Oladiti Mar 11, 2019 11:08 AM 
Prepped, gave admin right and no additional
software required. It is back on the inventory
counter.
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Peter Puettmann Mar 03, 2019 07:01 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Mar 03, 2019 07:01 PM 
BEEN STICKED
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Robbie Downin Feb 11, 2019 02:27 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Health and Wellness 122B
New items: W#20171256[Edit Inv] (computer), W#20171265[Edit Inv] (monitor)
Old items: W#20101149[Edit Inv] (computer), W#20031011[Edit Inv] (monitor), W#20080514[Edit Inv] (monitor)
They currently have a loaner in place of the old computer.
New items will be on inventory counter.
Please update this ticket with which monitor is brought back post-setup.
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