Service Request Ticket - # 71254

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2019 03:21 PM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171066[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag CSQDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSQDRP2 Location Loaner Shelf 11/22/23

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:27:5C

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 15, 2019 02:54 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 15, 2019 02:54 PM 
Task completed
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Tricia Flaherty Mar 15, 2019 11:39 AM 
she did not want her GFA monitor replacement 
W#20171148[Edit Inv], she wants to use only the new 33 inch display 
W#20180649[Edit Inv], I am putting W#20171148[Edit Inv] back into GFA 
STOCK
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Reggie Johnson Mar 15, 2019 11:09 AM 
Cpu 20171066[Edit Inv] and 
monitor 20180649[Edit Inv] 
delivered and set up. 
Julie didn't want to 
keep monitor 20171148[Edit Inv] 
so it is sitting on 
Tricia's desk. 
Updated inventory.
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Reggie Johnson Mar 15, 2019 08:09 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Mar 14, 2019 09:46 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Mar 14, 2019 09:46 AM 
****This is an outgoing email****
Hi Julie,

I need some additional information regarding service 
request #71254

Description: GFA SETUP: OptiPlex 7050 W#20171066[Edit Inv] & 24in 
monitor W#20171148[Edit Inv] to NS 121 for Julie Grammer

Your new equipment set up is ready for delivery. When 
is a good date and time for a UCS Tech to visit your 
office and complete this time.

Thanks,

Reggie
UCS Tech
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Reggie Johnson Mar 14, 2019 09:45 AM 
cpu is imaged and set up; installing office 2016 
(software center is down) currently and will be ready 
for delivery after is complete. Sending email for 
availability.
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Peter Puettmann Mar 03, 2019 07:02 PM 
BEEN STICKED
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Robbie Downin Feb 14, 2019 01:06 PM 
33in monitor W#20180649[Edit Inv] is added to this, will be next to the other items on the counter
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Robbie Downin Feb 11, 2019 03:21 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to NS 121
New items: W#20171066[Edit Inv] (computer), W#20171148[Edit Inv] (monitor)
Old items: W#20130919[Edit Inv] (computer), W#20130999[Edit Inv] (monitor)
New items will be on inventory counter.
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