Service Request Ticket - # 71257

Service Request Information

CONTACT Name Wiebe, Ronald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2019 02:29 PM
Department Natural Science Division Phone 88977
Location Email wieber@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170684[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80JQJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; TRANSFERING from 20110878 [HOLD-MathType 6.7 WIN ACAD faculty license from VISA2011002897], Geometer Sketchpad 5 from VISA2009001662(reassigned originally Beisiegel),& GreenGlobs free for campus use see T Drive file for more details,

Wired NIC 78:7B:8A:C4:6F:E5


Wireless NIC A8:BE:27:D4:2E:28


Bluetooth NIC A8:BE:27:D4:2E:29

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Mar 05, 2019 01:09 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Mar 05, 2019 01:09 PM 
done
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Emma Feldman Mar 05, 2019 09:31 AM 
Task reassigned to Peter Puettmann.
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Emma Feldman Mar 05, 2019 09:31 AM 
Can you call Ron to see if you can get this
delivered today
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Shina Oladiti Mar 04, 2019 01:28 PM 
Stopped by but he is not available.
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Brighton Bohnenkamp Mar 04, 2019 08:29 AM 
available Monday-Thursday 11-1
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Shina Oladiti Feb 28, 2019 10:06 AM 
Left VM.
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Shina Oladiti Feb 26, 2019 01:54 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Feb 21, 2019 04:43 PM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Feb 21, 2019 01:50 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Feb 20, 2019 12:24 PM 
****This is an email****
I am available between 11am and 1pm Monday through
Thursday. I will back up all my data. 
Ron Wiebe
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Shina Oladiti Feb 19, 2019 04:17 PM 
****This is an outgoing email****
Hi Ronald,

I need some additional information regarding
service request #71257

Description: GFA SETUP: iMac 21.5in W#20170684[Edit Inv] to
MNB 133 for Ron Wiebe, replacing W#20110878[Edit Inv]

I am writing to know whne would be a good time to
come in for setting up and delivery of the
description machine. Please, backup all your files
on your current machine to avoid lost of data.

Regards,

Shina
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Public
Shina Oladiti Feb 19, 2019 03:57 PM 
Machine is back on the inventory counter.
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Shina Oladiti Feb 19, 2019 03:56 PM 
All software installed, have user login to license MathType. It’s 
profile base licensing. License information on T-Drive
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Tricia Flaherty Feb 14, 2019 03:52 PM 
I went and did the MAthType 7 installation and activation 
already since is was up on Tech counter and things ready to 
install.  You will still need to do Geometer SketchPad and 
Greenglobs
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Tricia Flaherty Feb 14, 2019 11:12 AM 
I have  new license information for a MATHType 
subscription version that will go with this setup; his old 
version was WIN only , so they needed to purchase a 
new version which is subscritpion only of MAthType 7.  
Since it is the first time activating the license and I have 
not updated the Software info on T Drive,, let me know 
when I can perform the install on Ron's iMac while it is 
still in UCS Office
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Gino Salazar Feb 13, 2019 04:30 PM 
Updating to Mojave right now
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Peter Puettmann Feb 13, 2019 03:55 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Feb 13, 2019 03:55 PM 
imaging on the desk. needs MOJAVE before delivery
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Tricia Flaherty Feb 12, 2019 03:31 PM 
checking on the licensing for MathType for WIN and what it 
would take to upgrade to Mathtype 7 for MAC that is now 
subscription and not perpetual.  will update ticket if that 
software is transferred or installed as new version
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Tricia Flaherty Feb 12, 2019 03:06 PM 
TRANSFER SOFTWARE: 
Geometer Sketchpad 5 from
VISA2009001662(reassigned originally Beisiegel) 
T:\Geometer's Sketchpad\Geometer's Sketchpad 5;
GreenGlobs free for campus use see T Drive file for more 
details:  T:\GreenGlobs
(free for campus use).
Had MathType 6.7 WIN but may need updating for MAC 
version
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Robbie Downin Feb 12, 2019 02:29 PM 
NEW EQUIP SETUP: Deliver Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK to MNB 133
New items: W#20170684[Edit Inv] (iMac)
Old items: W#20110878[Edit Inv] (computer)
He has two monitors and wants to keep them both. The setup includes two adapters for the monitors, W#20110995[Edit Inv] & W#20080091[Edit Inv]
Items will be on inventory counter.
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