Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Amy	Date	Feb 12, 2019 03:22 PM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160673 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B2S7RF2	Description	Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
	Serial No.	B2S7RF2	Location	PDR
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; DegreeWorks(banner) for RegOffice; PL SQL Developer;
	Wired NIC	D4:81:D7:59:42:4A
	Wireless NIC	34:F3:9A:D6:F3:53

TECHS	Submitted by	Shina Oladiti	Contact	soladiti13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 01, 2019 09:57 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 01, 2019 09:57 AM	Completed!	Add Attachment
Shina Oladiti	Mar 28, 2019 09:05 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Shina Oladiti	Mar 28, 2019 09:05 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Mar 27, 2019 04:59 PM	Prepped and ready for delivery. It is in OUTBOX	Add Attachment
Shina Oladiti	Mar 27, 2019 11:37 AM	Imaging laptop on my desk.	Add Attachment
Shina Oladiti	Mar 26, 2019 05:05 PM	Picked up her laptop.	Add Attachment
John Rushing	Mar 25, 2019 11:31 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
John Rushing	Mar 25, 2019 11:31 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
John Rushing	Mar 25, 2019 11:31 AM	She is ready to have her computer imaged. She would like someone to pick it up at the end of the day on Tuesday. I would call her around 4:30pm.	Add Attachment
Megan Thibeault	Feb 13, 2019 07:36 AM	Task reassigned to John Rushing.	Add Attachment
Shina Oladiti	Feb 12, 2019 03:31 PM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Feb 12, 2019 03:24 PM	Loaner in INBOX.	Add Attachment
Shina Oladiti	Feb 12, 2019 03:23 PM	Assigned Laptop with WOU#20101033	Add Attachment
Shina Oladiti	Feb 12, 2019 03:22 PM	Blue screen showing APC Mis-match	Add Attachment