Service Request Ticket

Service Request Information

CONTACT	Name	Backus, Nick	Date	Feb 13, 2019 08:52 AM
	Department	Humanities Division	Phone	88851
	Location		Email	backusj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130559 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM3348DV30	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:84:B7
	Wireless NIC	60:03:08:EB:D9:74
	Bluetooth NIC	60:03:08:EB:D9:75

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 15, 2019 02:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 15, 2019 08:42 AM	Delivering back to him during my class at 10	Add Attachment
Megan Thibeault	Feb 14, 2019 04:12 PM	SR70968 is also open under Backus, can you check on his printing as well.	Add Attachment
John Rushing	Feb 14, 2019 03:59 PM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Feb 14, 2019 08:35 AM	I replaced the ram and it seems to be acting better. It was no longer crashing on me. I was able to run diagnostics and it passed 2 times. I will continue to test the system.	Add Attachment
John Rushing	Feb 13, 2019 10:38 AM	Tricia is contacting him about a new computer.	Add Attachment
Natalie Plasker	Feb 13, 2019 09:54 AM	Looks like he is due for a GFA	Add Attachment
John Rushing	Feb 13, 2019 09:37 AM	I ran OS updates, Browser updates, and tested MS Office.	Add Attachment
John Rushing	Feb 13, 2019 09:32 AM	Setting up loaner W20121221	Add Attachment
Natalie Plasker	Feb 13, 2019 08:57 AM	Task reassigned to John Rushing.	Add Attachment
Natalie Plasker	Feb 13, 2019 08:52 AM	Computer is in the In Box	Add Attachment
Natalie Plasker	Feb 13, 2019 08:52 AM	His laptop will turn on, and shutoff all by itself. Also sometimes when he is working on it there will be flickers of color across the screen.	Add Attachment