Service Request Ticket - # 71264

Service Request Ticket - # 71264

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Service Request Information

CONTACT	Name	Eyster, Gabriela	Date	Feb 13, 2019 08:59 AM
	Department	Facilities Services	Phone	89388
	Location		Email	eysterg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161101 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	J8JL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	J8JL2H2	Location	SLGFA
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; AUTODESK Architecture Engineering Construction Collection Multi-user ELD Annual Subscription 04/19/2018-04/18/2019 network license 1 seat; TRANE Trace 700 VISA2018007975; Microsoft Project Standard 2016 UCS201800TBA OCT2018 SR#69899 ; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	D4:81:D7:D8:3B:BE
	Wireless NIC	00:28:F8:FE:0A:BF

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 13, 2019 11:23 AM	Nevermind lol, they only have one license, her and Dona share it so when we restart the licensing servers we are just kicking one of them off	Add Attachment
Gino Salazar	Feb 13, 2019 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 13, 2019 11:21 AM	To fix AutoCAD we just had to restart the licensing servers, we had to do this barely a week ago so maybe we're having problems? I told her if it happens again then just to let us know and we can do it remotely	Add Attachment
Gino Salazar	Feb 13, 2019 10:46 AM	In order to fix the Trane Trace software issue you have to show hidden folders then go to the C drive, then go to the previously hidden version of program files, then go to the FLEXnet folder and delete every file that starts with trances_. When I was there I found 3 files like that but I read you can find more. Once you delete those you reopen the program and activate it regularly!	Add Attachment
Megan Thibeault	Feb 13, 2019 10:44 AM	meeting is cancelled	Add Attachment
Megan Thibeault	Feb 13, 2019 10:38 AM	Auto Cad isnt working either	Add Attachment
Megan Thibeault	Feb 13, 2019 10:38 AM	She says she is still having issues	Add Attachment
Megan Thibeault	Feb 13, 2019 10:38 AM	after 12pm	Add Attachment
Gino Salazar	Feb 13, 2019 10:04 AM	Task reassigned to Giovanni Salazar.	Add Attachment
John Rushing	Feb 13, 2019 08:59 AM	Gabriela called and said they are getting an error that the Trane Trace software gives a storage error that it needs repaired.	Add Attachment