Service Request Ticket - # 71273

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2019 08:19 AM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRD0LADV30 Location PDR 2023 Giveaway

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)

Wired NIC 38:C9:86:3F:FA:C9


Wireless NIC A4:D1:8C:60:11:5C


Bluetooth NIC A4:D1:8C:60:11:5D

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Brighton Bohnenkamp Feb 26, 2019 03:39 PM 
loaner is back on shelf
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Reggie Johnson Feb 19, 2019 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Feb 19, 2019 11:14 AM 
Files were recovered from Rebecca's profile. Task 
completed
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Reggie Johnson Feb 14, 2019 09:47 AM 
Attempting to use target disk mode to recover files 
from Rebecca's profile before re-imaging.
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Reggie Johnson Feb 14, 2019 08:41 AM 
20150408[Edit Inv] is sitting on the small stand up desk. 
Prepared loaner 20130562[Edit Inv] for Rebecca.
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Emma Feldman Feb 14, 2019 08:40 AM 
Please call her cell phone with any updates on
status of her laptop. 

503-910-8764
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Emma Feldman Feb 14, 2019 08:19 AM 
She brought in her laptop saying that it seemed to
have died and there was was a small file box on
the screen with a question mark that she coudln't
get past so she can't get to her main desk top screen.
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