Service Request Ticket - # 71280

Service Request Information

CONTACT Name Dickey, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2019 11:26 AM
Department Phone 88474
Location Email edickey@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180595[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag F3MB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. F3MB8S2 Location GFA Pool

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:0D:57:E3


Wireless NIC FC:77:74:EE:00:C5


Bluetooth NIC FC:77:74:EE:00:C9

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Feb 14, 2019 12:30 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Yumin Chen Feb 14, 2019 12:30 PM 
Done.
 Add Attachment
Yumin Chen Feb 14, 2019 12:06 PM 
Task reassigned to Yumin Chen.
 Add Attachment
Megan Thibeault Feb 14, 2019 11:26 AM 
Check drivers
 Add Attachment
Alix Karkanen Feb 14, 2019 11:26 AM 
****This is an email****
Hi, 

My speakers are part of a monitor, but 
sometimes they do not work.  Sometimes they 
work, and if my computer goes to sleep, the 
speakers don't work after I return to my desk.

Send help!

Smiles,

Eric
 Add Attachment