Service Request Ticket

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CONTACT	Name	Rezell, Deborah	Date	Feb 14, 2019 02:46 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180647 (opens in a new window)	Bldg/Room	ITC 005
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0TR
	Serial No.	SD25Y600RJ1GQ	Location	Deborah Rezell, VIDP replacing W#20130672
	CPU	Intel Core i7 (4.2GHz Quad-core)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; TRANSFER from W#20130672: Apple Final Cut Pro X from P0093767, Sony - 1x Content Browser(MAC) v2.2.1 from VISA2014004084 & 360 Fly Editing with camera W#20160361; Deborah is ADOBE CC NAMED USER for Adobe CC desktop Apps;
	Wired NIC	38:F9:D3:00:6D:FA
	Wireless NIC	18:81:0E:EA:86:94
	Bluetooth NIC	18:81:0E:EA:86:95

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Apr 03, 2019 11:48 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Gino Salazar	Apr 03, 2019 11:48 AM	This is done!	Add Attachment
Megan Thibeault	Apr 02, 2019 02:54 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Apr 02, 2019 02:54 PM	Deborah called and is ready for the new setup today	Add Attachment
Gino Salazar	Mar 28, 2019 08:24 AM	Sorry I'm going to have it sit in waiting for contact until we hear from here	Add Attachment
Gino Salazar	Mar 28, 2019 08:24 AM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Gino Salazar	Mar 28, 2019 08:08 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Mar 22, 2019 08:08 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Gino Salazar	Mar 22, 2019 08:08 AM	She said she would hit us back when she returns	Add Attachment
Megan Thibeault	Mar 21, 2019 08:55 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Mar 15, 2019 09:56 AM	Sent email for availability	Add Attachment
Gino Salazar	Mar 15, 2019 09:56 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Mar 15, 2019 09:56 AM	This one is good, will email her	Add Attachment
Gino Salazar	Mar 03, 2019 05:32 PM	Had to rereimage it.	Add Attachment
Reggie Johnson	Feb 21, 2019 08:14 AM	Imaging on stand up desk	Add Attachment
Robbie Downin	Feb 19, 2019 12:13 PM	The adapter arrived, so setup can be finished. The contact was told to expect the computer sometime this week	Add Attachment
Tricia Flaherty	Feb 18, 2019 11:28 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 18, 2019 11:28 AM	We are waiting on her Apple USBC Digital AV Multiport Adapter #MJ1K2AM/A for this order but the setup can start right away and we will and the cable once it arrives( Tuesday 2-19-2019 is estimated arrival)	Add Attachment
Tricia Flaherty	Feb 18, 2019 11:27 AM	TRANSFER from W#20130672: Software: Apple Final Cut Pro X from P0093767 via redemption code see & apple id used is in: T:\5. Mac Software\Apple Final Cut\FinalCutProX Sony - 1x Content Browser(MAC) v2.2.1 from VISA2014004084 T:\SONY\Sony Content BROWSER & 360 Fly Editing with camera W#20160361 - installer can be downloaded as https://www.360fly.com/Director Deborah is ADOBE CC NAMED USER for Adobe CC desktop Apps so install the BASE CC desktop app and show her how to download her individual apps	Add Attachment
Robbie Downin	Feb 14, 2019 02:46 PM	NEW EQUIP SETUP: Deliver Apple 27-inch iMac with Retina 5K display #Z0TR to ITC 005 New items: W#20180647 When setup, she'll probably want her old computer W#20130672 to move to where W#20091244 is, and W#20091244 will be retrieved.	Add Attachment