Service Request Ticket - # 71288

Service Request Information

CONTACT Name Emerson, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2019 03:04 PM
Department Education & Leadership Phone 89244
Location Email emersona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170894[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 5M030N2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 5M030N2 Location Parts pile - bad battery

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; SPSS from Student Tech Campus site license first installed FEB2019 SR#71288 - will require re-authorization end of July annually;

Wired NIC 10:65:30:10:45:F0


Wireless NIC 10:F0:05:EF:8E:45


Bluetooth NIC 10:F0:05:EF:8E:49

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Mar 13, 2019 08:33 AM 
Status changed from (2) Scheduled to (5) Completed
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Megan Thibeault Mar 13, 2019 08:33 AM 
Installed.
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Megan Thibeault Mar 12, 2019 02:20 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Mar 12, 2019 02:20 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Mar 12, 2019 02:18 PM 
****This is an email****
Sure thing Megan,

I am available from: 
- 8-10 or 12-1 tomorrow, Wednesday 3/13
- 11-2 Thursday, 3/14

Which of these times work for you guys?

Thank you,
Andrea
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Megan Thibeault Mar 12, 2019 01:25 PM 
Status changed from (2) Scheduled to (7) Waiting for Contact
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Megan Thibeault Mar 12, 2019 01:25 PM 
****This is an outgoing email****
Hi Andrea,

We were just following up with you regarding a
service request that we have for you.  (#71288)

Description: 3/5** Install SPSS v25 from Campus
Site License for faculty us on laptop  Latitude
5480 W#20170894[Edit Inv] for Andrea

Looks like we missed you last time you were
available. What does your schedule look like this
week or next for a tech to stop by and get this
installed for you? 

Thanks,
Megan Eichler
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Shina Oladiti Mar 05, 2019 07:01 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Mar 04, 2019 07:52 AM 
****This is an email****
Thanks Shina,

Can you come by my office tomorrow, Thursday the
28th, at 2:15 pm?  Or Tuesday the 5th at 8 am or
Thursday the 7th between 2-4:30? 

Can you also give me access to Qualtrics as well?
Or let me know how to add that to the request?

Regards,
Andrea
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Shina Oladiti Feb 26, 2019 01:57 PM 
****This is an outgoing email****
Hi Andrea,

I need some additional information regarding
service request #71288

Description: 2/25** Install SPSS v25 from Campus
Site License for faculty us on laptop  Latitude
5480 W#20170894[Edit Inv] for Andrea

I was wondering if we could reschedule another
time to come in and install the software as we are
not able to get to this yesterday due to campus
closure.

Please, let me know when is the right time for you
to have me come in.

Regards,

Shina
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Shina Oladiti Feb 26, 2019 01:56 PM 
Left VM.
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Shina Oladiti Feb 20, 2019 01:31 PM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Feb 20, 2019 12:31 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Feb 19, 2019 04:08 PM 
****This is an email****
Thanks Shina,

I'd love for you to come install SPSS in my office
in RWEC 129, tomorrow Feb 20th from 9-12 or 
Monday the 25th from 10-10:30am or 3pm.

Do any of those times work for you?

Thank you,
Andrea
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Shina Oladiti Feb 19, 2019 01:07 PM 
****This is an outgoing email****
Hi Andrea,

I need some additional information regarding
service request #71288

Description: Install SPSS v25 from Campus Site
License for faculty us on laptop  Latitude 5480
W#20170894[Edit Inv] for Andrea

I am checking to know when is a good time to come
in and install SPSS on your machine.

Regards,
~ Shina
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Tricia Flaherty Feb 19, 2019 10:46 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Feb 14, 2019 03:15 PM 
please update the SerialandPurchaseInfo.txt file with DAte 
SR# and TEch name when completed; this list is how we 
know who to re-authorize when we get issued new auth 
codes in July annualy
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Tricia Flaherty Feb 14, 2019 03:09 PM 
for Andrea Emerson Ed& Leadership faculty on laptop 
W#20170894[Edit Inv] RWEC129
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Tricia Flaherty Feb 14, 2019 03:07 PM 
Install SPSS v25 and Amos v 25 if she needs it as well 
from STudent Tech campus site license with auth codes 
which can be found here: 
T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\S
PSS25StatisticsSTD_AuthUser

T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\A
mos25
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