Service Request Ticket

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Feb 15, 2019 10:29 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110726 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	H754PS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0085164 installed as Office 2007
	Wired NIC	18:03:73:18:63:48

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jun 21, 2019 04:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jun 21, 2019 04:09 PM	Deleted from Sophos Central.	Add Attachment
Megan Thibeault	Jun 21, 2019 08:58 AM	Task reassigned to Brittany Newman.	Add Attachment
Megan Thibeault	Jun 21, 2019 08:58 AM	This station is at PDR.	Add Attachment
Reggie Johnson	Jun 12, 2019 02:13 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jun 07, 2019 09:54 AM	imaging is still not working for this cpu	Add Attachment
Reggie Johnson	May 24, 2019 01:09 PM	still waiting for imaging	Add Attachment
Reggie Johnson	May 17, 2019 04:30 PM	20110726 is sittingon the small stand up desk. Reimaging to windows 10. Swapped with loaner 20130855 for the time being	Add Attachment
Reggie Johnson	May 17, 2019 12:24 PM	Switching to windows 10 prepared loaner 20130855.	Add Attachment
Reggie Johnson	May 16, 2019 01:29 PM	I prepared cpu 20110144 for use in lab NS 123. Just need to swap the harddrives.	Add Attachment
Reggie Johnson	May 15, 2019 02:05 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	May 14, 2019 08:21 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	May 14, 2019 08:21 AM	We can image! Please fix!	Add Attachment
Peter Puettmann	Feb 28, 2019 09:54 AM	NEEDS IMAGE. WAITING UNTIL WE CAN IMAGE	Add Attachment
Brittany Franklin	Feb 21, 2019 01:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	Feb 21, 2019 01:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 21, 2019 01:42 PM	double Service Request. view SR#71296	Add Attachment
Megan Thibeault	Feb 19, 2019 09:15 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brittany Franklin	Feb 15, 2019 10:29 AM	Sophos is having a ton of issues on this one, will need to be reinstalled. Tamper Protection Code: 005813684587	Add Attachment