Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Feb 15, 2019 10:36 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110597 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	D8QJKS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084199 installed as Office 2007
	Wired NIC	D4:BE:D9:91:D4:A4

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 19, 2019 10:35 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Jul 19, 2019 10:35 AM	this pc has been pdrd.	Add Attachment
Peter Puettmann	Feb 28, 2019 09:54 AM	needs image. waiting until we can image.	Add Attachment
Peter Puettmann	Feb 21, 2019 01:44 PM	needs reimage. will talk with profs to see if it needs a loaner in its place.	Add Attachment
Megan Thibeault	Feb 19, 2019 08:39 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 19, 2019 08:39 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 19, 2019 08:38 AM	2/19 12-1 2/20 8-10/12-1	Add Attachment
Brittany Franklin	Feb 15, 2019 10:36 AM	Sophos is having a ton of issues on this one, will need to be reinstalled. Tamper Protection Code: 536895680547	Add Attachment