Service Request Ticket - # 71297

Service Request Ticket - # 71297

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Feb 15, 2019 10:38 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170278 (opens in a new window)	Bldg/Room	DFSC 201
	Service Tag	4CMTHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CMTHL2	Location	DFSC201 lab station #
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:60:9D

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Mar 20, 2019 11:21 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Mar 20, 2019 11:21 AM	Task completed	Add Attachment
Reggie Johnson	Mar 15, 2019 01:41 PM	Started the image at about 11am. Will have to finish the image once it is done	Add Attachment
Reggie Johnson	Mar 15, 2019 08:09 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Mar 13, 2019 10:09 AM	Let's work on getting this reimaged now that SCCM is back up, we will have to install any extra software by hand at the moment since I don't believe that all of the images for classrooms are up.	Add Attachment
Megan Thibeault	Feb 26, 2019 08:06 AM	Sounds like this needs reimaged, once SCCM is back up.	Add Attachment
Reggie Johnson	Feb 22, 2019 12:08 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Feb 21, 2019 11:49 AM	can't sign into sophos, msfixit keeps getting an error	Add Attachment
Megan Thibeault	Feb 20, 2019 07:43 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Feb 19, 2019 08:35 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 19, 2019 08:35 AM	2/19 open 8-9:30/1230-2pm 2/20 open 8-1/4-5	Add Attachment
Brittany Franklin	Feb 18, 2019 11:42 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brittany Franklin	Feb 15, 2019 10:38 AM	Sophos is having a ton of issues on this one, will need to be reinstalled. Tamper Protection Code: 580599663309	Add Attachment