Service Request Ticket - # 71302

Service Request Ticket - # 71302

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Service Request Information

CONTACT	Name	Larson, Malissa	Date	Feb 15, 2019 12:58 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131036 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02MR21BF6T6	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(1.8GHz, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094184,WAS SUNNY GONG SOFTWARE: Parallel Desktop v.8 for MAC from P0094184, Microsoft WIN 8.1 Pro full license(downgraded to WIN 7 Pro) from VISA2013004031;
	Wireless NIC	48:D7:05:BB:AD:BD
	Bluetooth NIC	48:D7:05:BB:AD:BE

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Mar 06, 2019 10:25 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Tricia Flaherty	Mar 06, 2019 10:25 AM	Delivered NEW MArch 5th on SR71346... closing task	Add Attachment
Tricia Flaherty	Feb 21, 2019 01:31 PM	NEW GFA SR #71346 in the works	Add Attachment
Megan Thibeault	Feb 19, 2019 10:18 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Feb 19, 2019 10:18 AM	Tricia is working on ODS replacements now.	Add Attachment
Megan Thibeault	Feb 18, 2019 11:26 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Feb 18, 2019 11:26 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Feb 18, 2019 11:26 AM	That was the last update I got from Malissa. Asked if she had some time this week for a tech or I to do additional troubleshooting.	Add Attachment
Megan Thibeault	Feb 18, 2019 11:25 AM	Laptop started freezing then overheating...	Add Attachment
Megan Thibeault	Feb 18, 2019 11:24 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Feb 15, 2019 01:01 PM	Worked on Malissa's laptop, it is running slow. It is running 10.14.3. Firefox was freezing, uninstalled and reinstalling didn't seem to fix it. She didn't have any more time for me to troubleshoot and wants to know if she can get a new laptop.	Add Attachment
Megan Thibeault	Feb 15, 2019 12:58 PM	**This is an email** Morning Megan My computer continues to freeze mid programs, be slow and overall just a bit frustrating. Not quite ready to throw it out the window...but getting closer. Can you help? My laptop number is 20131036	Add Attachment