Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Backus, Nick	Date	Feb 15, 2019 01:01 PM
	Department	Humanities Division	Phone	88851
	Location		Email	backusj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170685 (opens in a new window)	Bldg/Room	BELL 120
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80L7J1G9	Location	Sarah Sheldrick, Communication Studies Professor
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	78:7B:8A:C7:3E:D9
	Wireless NIC	24:F6:77:02:FF:3E
	Bluetooth NIC	24:F6:77:02:FF:3F

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 11, 2019 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 11, 2019 01:40 PM	Inventory updated accordingly.	Add Attachment
Shina Oladiti	Mar 11, 2019 01:25 PM	Brought back the old laptop.	Add Attachment
Shina Oladiti	Mar 11, 2019 01:25 PM	delivered the machine and set it up.	Add Attachment
Shina Oladiti	Mar 11, 2019 10:02 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Mar 11, 2019 08:27 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Mar 11, 2019 08:27 AM	Didn't see this email until I got home on Friday. Sorry. I can be in my office on Monday 8-845 and 1-2. Could also be there 12-1 and after 2 with some warning. Thanks! Nick Backus Communication Studies	Add Attachment
Brighton Bohnenkamp	Mar 08, 2019 12:18 PM	Accidentally took out of Shina's Q when updating the memo	Add Attachment
Brighton Bohnenkamp	Mar 08, 2019 12:18 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Mar 08, 2019 12:17 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Mar 08, 2019 12:17 PM	emailed for new availability	Add Attachment
Shina Oladiti	Mar 08, 2019 12:14 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Mar 08, 2019 11:55 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Mar 08, 2019 11:55 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Reggie Johnson	Mar 01, 2019 08:59 AM	**This is an outgoing email** Hi Nick, I need some additional information regarding service request #71303 Description: GFA SETUP:iMAc desktop W#20170685 to HSS 115 for N. Backus to replace laptop W#20130559 Your new equipment set up is ready for delivery. When is a good date and time for a UCS Tech to visit your office and set up your new workstation? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Mar 01, 2019 08:58 AM	20170685 is imaged and ready for delivery	Add Attachment
Reggie Johnson	Feb 21, 2019 08:42 AM	Imaging on stand up desk	Add Attachment
Tricia Flaherty	Feb 18, 2019 10:51 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 18, 2019 10:51 AM	:iMAc desktop W#20170685 to HSS 115 for N. Backus to replace laptop W#20130559; Nick Backus requested the desktop come loaded with MAC OS Mojave. I have left the desktop with GFA setup form on the Inventory counter in ITC008	Add Attachment
Tricia Flaherty	Feb 18, 2019 09:41 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Feb 18, 2019 09:41 AM	I issued laptop instead of Desktop as I mis read his email for what he wanted for replacement... I will be assigning a desktop and changing this SR to desktop	Add Attachment
Robbie Downin	Feb 15, 2019 01:01 PM	NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A to HSS 115 New items: W#20180643 (laptop) Old items: W#20130559 (laptop) The contact requested the new laptop come with Mac OS Mojave Items will be on inventory desk	Add Attachment