Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Feb 15, 2019 01:11 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130742 (opens in a new window)	Bldg/Room	TODD 339
	Service Tag	35P3M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35P3M02	Location	Peer Advising Room
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:7C:6B

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Feb 20, 2019 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Feb 20, 2019 04:02 PM	Cleared alerts in Sophos Central.	Add Attachment
Gino Salazar	Feb 20, 2019 03:32 PM	Task reassigned to Brittany Newman.	Add Attachment
Gino Salazar	Feb 20, 2019 03:32 PM	Okay this one is all good, ran another scan after I deleted everything and it came out clean	Add Attachment
Gino Salazar	Feb 20, 2019 11:05 AM	Updated in inventory! Will go back afternoon because they are having peer advising right now	Add Attachment
Gino Salazar	Feb 18, 2019 03:10 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Feb 18, 2019 03:03 PM	Sending email!	Add Attachment
Megan Thibeault	Feb 15, 2019 01:11 PM	Sophos Central Event Details for Western Oregon University What happened: Safe Browsing detected browser Google Chrome has been compromised Where it happened: W20130742 Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe What was detected: Intruder User associated with device: MASH\dchavezguzman15 How severe it is: High	Add Attachment
Megan Thibeault	Feb 15, 2019 01:11 PM	**This is an email** Hey guys, This looks pretty bad. Could somebody send someone out to clean this up or reimage, depending on what needs to be done? -- Brittany	Add Attachment