Service Request Ticket - # 71312

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2019 09:00 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130225[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 289L8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 289L8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:8A:D3:9A

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 03, 2019 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 03, 2019 03:40 PM 
Task reassigned to Shandelle Pepper.
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Peter Puettmann Feb 18, 2019 09:02 AM 
Task reassigned to Print Credits.
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Brittany Franklin Feb 18, 2019 09:00 AM 
Sophos found these, that it says needs to be manually cleaned:

C:\Users\lacostavega17\Downloads\3d091ad3-1a2a-4787-ad1c-70616ea67b46.tmp
C:\Users\lacostavega17\Downloads\Unconfirmed 267364.crdownload
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