Service Request Ticket

Service Request Information

CONTACT	Name	Wilcox, Buck	Date	Feb 18, 2019 11:24 AM
	Department	Natural Science Division	Phone	89347
	Location		Email	wilcoxb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140233 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5F8ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	5F8ST12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1 Isee Stella 9.1.3
	Wired NIC	34:17:EB:C2:A3:72

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 18, 2019 01:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 18, 2019 01:51 PM	It's been installed!	Add Attachment
Gino Salazar	Feb 18, 2019 01:22 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Feb 18, 2019 12:00 PM	**This is an email** Hi Brighton, I need it done by this Friday, 2/22, at noon. The classroom is unused Tuesdays noon-1, Wed, 9- 10 and noon -1, Thursday available all day except 10-noon, and friday unused 9-10 am. Thank you, Buck	Add Attachment
Brighton Bohnenkamp	Feb 18, 2019 11:32 AM	**This is an email** Hi Brighton, I need it done by this Friday, 2/22, at noon. The classroom is unused Tuesdays noon-1, Wed, 9- 10 and noon -1, Thursday available all day except 10-noon, and friday unused 9-10 am. Thank you, Buck	Add Attachment
Brighton Bohnenkamp	Feb 18, 2019 11:24 AM	**This is an email** Hi, Can I get some help installing software on the instructor workstation NS 123. The instructor station WOU computer number is: 20140233. The software is ExamView 11 downloaded from the Norton textbook publisher's website, and the install files are currently on the workstation desktop associated with my account. Thank you, Buck	Add Attachment