Service Request Ticket - # 71319

Service Request Information

CONTACT Name Patton-Lopez, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2019 02:46 PM
Department Education & Leadership Phone 89490
Location Email pattonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180651[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. SFVFY61C8HV2H Location UCS Office

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:70:A8:4A


Bluetooth NIC 38:F9:D3:6A:7C:39

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 06, 2019 10:43 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Gino Salazar Mar 06, 2019 10:42 AM 
Delivered!
 Add Attachment
Megan Thibeault Mar 05, 2019 03:46 PM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Megan Thibeault Mar 05, 2019 03:43 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Megan Thibeault Mar 05, 2019 03:43 PM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Megan Thibeault Mar 05, 2019 03:23 PM 
NOT A GFA
 Add Attachment
Shina Oladiti Feb 22, 2019 01:00 PM 
Task reassigned to UCS Tech.
 Add Attachment
Shina Oladiti Feb 22, 2019 01:00 PM 
****This is an outgoing email****
Hi Megan,

I need some additional information regarding
service request #71319

Description: NEW EQUIP SETUP: 13in MacBook Pro
W#20180651[Edit Inv] to RWEC 240 for M. Patton-Lopez

I am checking to know when you would be available
for us to come in for the delivery of your laptop.
Please, backup your files and folders in your
current machine as the new one is going to replace
it. If you need help backing up you files, please
don't hesitate to give us a call on 88925 and
someone would come out to help you.

Regards,
Shina
Add Attachment
Public
Robbie Downin Feb 21, 2019 02:23 PM 
Bag arrived, I put it with the macbook in the tech space
 Add Attachment
Yumin Chen Feb 20, 2019 04:54 PM 
Macbook Setup Done.
 Add Attachment
Tricia Flaherty Feb 20, 2019 04:29 PM 
her bag is due arrive Thursday 2-21-2019
 Add Attachment
Robbie Downin Feb 18, 2019 02:46 PM 
NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #Z0UK to RWEC 240
New items: W#20180651[Edit Inv] (macbook pro)
Megan has License for her iMac Desktop W#20170224[Edit Inv] [Stata/SE 14 perpetual License VISA2016006313 that she wants installed on laptop ] **A single-user license Stata can be installed in 
up to three locations (a computer at work, a computer at home, and a laptop) 
Items will be on inventory counter
We're waiting on a case for the laptop to arrive, so do not deliver the computer until we get it
 Add Attachment