Service Request Ticket - # 71322

Service Request Ticket - # 71322

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Pearson, Teresa	Date	Feb 19, 2019 11:13 AM
	Department	Bookstore	Phone	88641
	Location		Email	pearsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091101 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BV2SL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:0E:3C

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 12, 2019 04:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 11, 2019 01:05 PM	Okay I'm closing this, if she would want it she would have contacted me by now	Add Attachment
Gino Salazar	Mar 06, 2019 01:49 PM	Priority changed from (3) Priority to (6) No Response Necessary.	Add Attachment
Gino Salazar	Feb 20, 2019 04:24 PM	She asked if she could borrow it until July because that's when they are upgrading all of the computers in the bookstore, I don't know forsure if that's possible but I will ask Megan.	Add Attachment
Gino Salazar	Feb 20, 2019 01:03 PM	Have to do a few more things for her computer, I am going to fix her monitor drivers, for some reason the dell drivers do not notice that it's two monitors being connected so it just mirrors them. You just have to install it directly from AMD to get it to work.	Add Attachment
Gino Salazar	Feb 20, 2019 10:18 AM	Gave them loaner 20130849	Add Attachment
Gino Salazar	Feb 20, 2019 10:17 AM	Brought back cpu 20091101. I spoke with them and they will be ordering a new one. I will hold onto it until they get the new one.	Add Attachment
Megan Thibeault	Feb 19, 2019 03:07 PM	Update inventory with the correct user please	Add Attachment
Megan Thibeault	Feb 19, 2019 03:07 PM	Try and do anything you can to make it run better. We can get a loaner in place if they are planning ot purchase a new machine. Mark at the bookstore is a good person to communicate all this with.	Add Attachment
Megan Thibeault	Feb 19, 2019 03:01 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Feb 19, 2019 11:25 AM	We can't reimage this, they will need to order a new computer	Add Attachment
Alix Karkanen	Feb 19, 2019 11:13 AM	20091101 Description: System very slow to respond, general slowness in operation Location: WUC 204A (Bookstore manager offices) Contact: Teresa Pearson (x88641)	Add Attachment