Service Request Ticket - # 71336

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2019 03:52 PM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20091091[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. JWF61M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as 2007 from P0074957

Wired NIC 00:26:B9:D1:7F:47


Wireless NIC 00:23:14:65:12:B8


Bluetooth NIC 70:F1:A1:51:49:A6


TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty Apr 03, 2019 04:38 PM
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Apr 03, 2019 04:38 PM
new laptop W#20180679[Edit Inv] delivered March 25th
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Tricia Flaherty Mar 07, 2019 12:12 PM
he has ordered a new mac laptop on Order#11127.  When it 
arrives and is setup I will close this task.  
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Peter Puettmann Feb 20, 2019 03:52 PM
Dr. Dukes' laptop is starting to have some
hardware problems, any chance he can get an
update? what would he have to do? 
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