Service Request Ticket - # 71346

Service Request Ticket - # 71346

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Larson, Malissa	Date	Feb 21, 2019 12:27 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180643 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY2DTLHV29	Location	Parts Bin
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:63:FB:22
	Bluetooth NIC	38:F9:D3:5C:CB:F4

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 05, 2019 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 05, 2019 11:46 AM	delivered!	Add Attachment
Peter Puettmann	Mar 05, 2019 10:11 AM	DELIVERY AT 11	Add Attachment
Gino Salazar	Mar 04, 2019 01:09 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Mar 04, 2019 10:57 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Mar 04, 2019 10:57 AM	dropped off at 12	Add Attachment
Peter Puettmann	Mar 03, 2019 06:20 PM	put back by other pcs in 008	Add Attachment
Peter Puettmann	Mar 03, 2019 06:15 PM	**This is an outgoing email** Hi Malissa, Your 13in MacBook Pro is all set up and ready for delivery. When would be a good time for a tech to come bring it to you and set it up? You can reply to this email, or call 88925 and speak with our front desk. Have a good day! --Peter Puettmann	Add Attachment Public
Peter Puettmann	Mar 03, 2019 06:13 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Mar 01, 2019 02:37 PM	Task reassigned to Yumin Chen.	Add Attachment
Peter Puettmann	Feb 22, 2019 02:51 PM	imaging on standup desk with stick J1	Add Attachment
Tricia Flaherty	Feb 21, 2019 01:36 PM	Please note that the Apple Display has MAGsafe power built-in but that won't work to power new laptop, will need to use Apple USB-C power adapter on 2nd USB-C port to charge/power at her desk	Add Attachment
Robbie Downin	Feb 21, 2019 12:31 PM	SR71302 for problems with the old laptop	Add Attachment
Robbie Downin	Feb 21, 2019 12:29 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Robbie Downin	Feb 21, 2019 12:27 PM	NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A W#20180643 to APSC 405 for Malissa Larson New items: W#20180643 (MacBook Pro) Old items: 20131036 (MacBook Air) There will be a TB3(USB-C) to TB2 adapter in the bag for the Thunderbolt display W#20130685 Items will be on inventory counter	Add Attachment