Service Request Ticket

Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Feb 21, 2019 02:52 PM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130551 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334JDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0092993, TRANSFER to W#20180641 SR#_ SPSS v21 for MAC upgraded to SPSS v23 for MAC Aug2015 SR(from Student Tech Site license), Adobe Acrobat Pro 10 for MAC
	Wired NIC	68:5B:35:B2:7B:45
	Wireless NIC	60:03:08:EB:AA:FE
	Bluetooth NIC	60:03:08:EB:AA:FF

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Feb 26, 2019 08:55 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Feb 26, 2019 08:47 AM	Threat has been remote. Sophos has been updated	Add Attachment
Megan Thibeault	Feb 26, 2019 07:35 AM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	Feb 22, 2019 09:30 AM	This computer is about to be replaced, we have his new laptop ready he just hasn't responded to the email	Add Attachment
Brighton Bohnenkamp	Feb 22, 2019 09:25 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Feb 22, 2019 09:25 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Feb 22, 2019 09:25 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Feb 22, 2019 09:25 AM	Needs to be cleaned up manually, paperwork of the path at front desk	Add Attachment
Brighton Bohnenkamp	Feb 22, 2019 09:17 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Feb 22, 2019 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Feb 21, 2019 02:52 PM	Sophos detected and blocked ransomware on Keven's machine, he will bring it in tomorrow morning	Add Attachment