Service Request Ticket

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Service Request Information

CONTACT	Name	Smith, Raina	Date	Feb 21, 2019 03:12 PM
	Department		Phone
	Location		Email	smithrk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141137 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GSTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GSTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016
	Wired NIC	98:90:96:D5:7E:6B

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 19, 2019 12:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 19, 2019 12:59 PM	Completed!	Add Attachment
Shina Oladiti	Mar 19, 2019 12:23 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Mar 19, 2019 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 19, 2019 10:37 AM	Machine is ready to be delivered and it is INBOX	Add Attachment
Shina Oladiti	Mar 14, 2019 01:42 PM	Imaging machine.	Add Attachment
Shina Oladiti	Mar 13, 2019 04:13 PM	Setup her loaner, and brought back her machine. Sitting on the standup desk.	Add Attachment
Shina Oladiti	Mar 12, 2019 01:43 PM	Assigned WOU#20130845 it is in OUTBOX	Add Attachment
Megan Thibeault	Mar 12, 2019 01:26 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Mar 12, 2019 01:26 PM	Can you please work on this	Add Attachment
Megan Thibeault	Feb 22, 2019 02:32 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Feb 22, 2019 02:32 PM	Update inventory with new user	Add Attachment
Gino Salazar	Feb 22, 2019 08:26 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Feb 22, 2019 08:26 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Gino Salazar	Feb 22, 2019 08:26 AM	I let her know that we can't image right now but we would hit back as soon as we can	Add Attachment
Gino Salazar	Feb 21, 2019 04:57 PM	We gotta hit them up tomorrow and let them know we can't	Add Attachment
Brighton Bohnenkamp	Feb 21, 2019 03:12 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Feb 21, 2019 03:12 PM	**This is an email** Hello! The past month or so my computer has been running really slow and taking awhile to load things, so I wanted to find out if it would be possible to refresh it or update it. I'm still on Windows 7 so I'm thinking that may be part of the problem. I know slowly all computers on campus are being upgraded to Windows 10, so I can wait for that to happen in my department if I need to. Thank you!	Add Attachment