Service Request Ticket

Service Request Information

CONTACT	Name	Ludwig, Chad	Date	Feb 21, 2019 03:25 PM
	Department	Deaf Studies and Professional Studies	Phone	88444
	Location		Email	ludwigc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180350 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Display #Z0TP
	Serial No.	D25XF0H0J1GN	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i5
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktop Ed Office 201* for MAC XXXX2018007938; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018008162; Graphic By Picta, Inc Ver. 3.1 MAC OS app via JAMF(managed distribution) VISA2018008711 FEB2019 SR71354;
	Wired NIC	68:FE:F7:00:08:80
	Wireless NIC	14:20:5E:07:C4:40
	Bluetooth NIC	14:20:5E:07:C4:41

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 28, 2019 12:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 28, 2019 12:12 PM	Spoke with him and he's all good!	Add Attachment
John Rushing	Feb 22, 2019 03:36 PM	Can you check back in with him to confirm the application installed correctly.	Add Attachment
John Rushing	Feb 22, 2019 03:36 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	Feb 21, 2019 03:25 PM	THIS ORDER WAS MARKED AS TIME FOR PRIORITY to get installed. I purchased this app today and it is showing up in JAMF as VPP app available, I am thinking that Chad would like this as a User distribution to his ID in case he uses another Mac other then the IMac 27 inch desktop W#20180350.	Add Attachment