Service Request Ticket - # 71355

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2019 04:03 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180658[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag H4J3DV2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H4J3DV2 Location Dave McEvilly's Desktop

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938

Wired NIC 6C:2B:59:C9:6F:9E

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 14, 2019 08:10 AM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Mar 14, 2019 08:10 AM 
Computer delivered, tested sound on station.
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Megan Thibeault Mar 13, 2019 07:46 AM 
Task reassigned to John Rushing.
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Megan Thibeault Mar 12, 2019 01:32 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Mar 12, 2019 01:32 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Mar 12, 2019 01:32 PM 
****This is an email****
I am free tomorrow at 9am. Does that work for you?

Thank you,
Ikaika
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Megan Thibeault Mar 12, 2019 01:28 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Mar 12, 2019 01:28 PM 
****This is an outgoing email****
Hi Ikaika,

We were just following up with you regarding a
service request that we have for you.  (#71355)

Description: *3/11 9am* NEW EQUIP SETUP: OptiPlex
7060 W#20180658[Edit Inv] to Maaske 114 for I. Alapai

Looks like we missed our setup yesterday, sorry
for the inconvenience. Is there a good time
tomorrow for a tech to setup this new station?


Thanks,
Megan Eichler
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Reggie Johnson Mar 08, 2019 03:35 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Mar 08, 2019 03:35 PM 
****This is an outgoing email****
Hi Ikaika,

I need some additional information 
regarding service request #71355

Description: NEW EQUIP SETUP: OptiPlex 
7060 W#20180658[Edit Inv] to Maaske 114 for I. 
Alapai

Your new equipment is ready for 
delivery. When is a good date and time 
for a UCS Tech to visit your office and 
complete this task?

Thank you,

Reggie
UCS Tech
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Reggie Johnson Mar 08, 2019 03:32 PM 
Imaged and ready for 
delivery
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Robbie Downin Feb 21, 2019 04:03 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core to Maaske 114
New items: W#20180658[Edit Inv] (desktop)
The contact should have a loaner right now.
Items will be on inventory counter.
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