Service Request Ticket - # 71356

Service Request Information

CONTACT Name Kelley, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2019 04:06 PM
Department Natural Science/ Biology Phone 89312
Location Email kelleym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131015[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MT00CF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:CD:AD:B2


Wireless NIC 88:63:DF:89:FC:E9


Bluetooth NIC 88:63:DF:89:FC:EA

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Mar 04, 2019 11:53 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Mar 04, 2019 11:53 AM 
dropped it off.
Add Attachment
Shina Oladiti Mar 04, 2019 11:39 AM 
Task reassigned to Shina Oladiti.
 Add Attachment
Brighton Bohnenkamp Mar 04, 2019 09:02 AM 
ready to have mac dropped off
 Add Attachment
Peter Puettmann Mar 01, 2019 04:08 PM 
left a vm
Add Attachment
Peter Puettmann Mar 01, 2019 04:04 PM 
ready for delivery in outbox
Add Attachment
Gino Salazar Mar 01, 2019 11:15 AM 
I'm running the last bit of VPP stuff
 Add Attachment
Peter Puettmann Mar 01, 2019 08:08 AM 
oh its imaging on the desk
Add Attachment
Peter Puettmann Feb 28, 2019 01:46 PM 
LEFT VM
Add Attachment
Yumin Chen Feb 27, 2019 05:11 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
 Add Attachment
Yumin Chen Feb 27, 2019 05:10 AM 
Task reassigned to UCS Tech.
 Add Attachment
Yumin Chen Feb 27, 2019 05:09 AM 
Rescheduled at 9-12 on Wednesday.
 Add Attachment
Yumin Chen Feb 26, 2019 10:16 AM 
****This is an outgoing email****
Hi Melissa,

I need some additional information regarding 
service request #71356

Description: **2/25 10-11:30am ** PickUp and 
ReImage iMac

Since the campus was closed, we were not able to 
reach you yesterday. What time is good for us to 
come to pick up the iMac?

Thanks!
UCS
 Add Attachment
Public
Megan Thibeault Feb 26, 2019 07:34 AM 
Task reassigned to Yumin Chen.
 Add Attachment
Megan Thibeault Feb 26, 2019 07:34 AM 
Please contact to get new availability since we
were closed yesterday.
Add Attachment
Yumin Chen Feb 22, 2019 03:24 PM 
Task reassigned to UCS Tech.
 Add Attachment
Yumin Chen Feb 22, 2019 03:22 PM 
Need re-image.
Scheduled to pick up her iMac on Monday 2/25 
between 10am-11:30am.
She will backup everything before 10am on Monday.
 Add Attachment
Peter Puettmann Feb 22, 2019 03:05 PM 
Task reassigned to Yumin Chen.
 Add Attachment
Peter Puettmann Feb 22, 2019 03:05 PM 
Task reassigned to Peter Puettmann.
 Add Attachment
Alix Karkanen Feb 22, 2019 03:02 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Alix Karkanen Feb 22, 2019 03:02 PM 
No one came by this morning, still needs help
 Add Attachment
Emma Feldman Feb 21, 2019 04:06 PM 
She says her computer has always been kind of 
slow but the last couple weeks it has gotten 
worse and sometimes app close on her before they 
get a chance to load, takes 30 seconds to close 
something. She was also wanting to know if she is 
eligible for an upgrade.

She would like someone to call tomorrow to 
confirm when they are coming
 Add Attachment