Service Request Ticket - # 71364

Service Request Information

CONTACT Name Ulveland, Dana R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2019 12:38 PM
Department Education & Leadership Phone 88039
Location Email ulvelad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180661[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. SFVFY71YUHV2H Location Battery problems pdr

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938; TRANSFER- MAC OS app via VPP Managed distribution to Apple ID for work and home use-- Apple Final Cut Pro v10.2.3 VISA2015005237, & Apple Logic Pro X v10.2.2 VISA2015005360,

Wireless NIC 38:F9:D3:70:21:A3


Bluetooth NIC 38:F9:D3:6A:23:77

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 13, 2019 10:50 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Mar 13, 2019 10:49 AM 
Brought back his iMac 20131028[Edit Inv], its in the waiting for wipe area
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Gino Salazar Mar 13, 2019 10:04 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Mar 13, 2019 10:02 AM 
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp Mar 13, 2019 10:02 AM 
Available for setup
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Tricia Flaherty Mar 04, 2019 11:13 AM 
Case has arrived
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Shina Oladiti Mar 03, 2019 02:18 PM 
****This is an email****
Hi Shina,

I will be unable to meet with the delivery person
on Monday. I will be off campus. I will get back
to you when I am back on campus.

Regards,

Dana
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Shina Oladiti Feb 28, 2019 04:02 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Feb 28, 2019 04:01 PM 
****This is an outgoing email****
Hi Dana,

I need some additional information regarding
service request #71364

Description: NEW EQUIP SETUP: 13in MacBook Pro
W#20180661[Edit Inv] to RWEC 227 for D. Ulveland [order #11103]

I am checking to know when to come in for the
delivery of the machine. Please, let me know what
time and date works for you best.

Regards,

Shina
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Public
Shina Oladiti Feb 28, 2019 04:00 PM 
Other required software are installed.
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Shina Oladiti Feb 28, 2019 04:00 PM 
Imaging done. User will have to install additional
software when logged it.
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Reggie Johnson Feb 22, 2019 01:22 PM 
Imaging on stand up desk
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Robbie Downin Feb 22, 2019 12:38 PM 
NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #Z0UK W#20180661[Edit Inv] to RWEC 227 for Dana Ulveland
GFA: USB-C to DisplayPort adapter, USB-C to 4K HDMI/DVI/VGA adapter, USB-C to HDMI/VGA/w-Port USB 3.0, laptop case
New items W#20180661[Edit Inv] (MacBook Pro)
Old items: W#20131028[Edit Inv] (iMac)
Software transfer: Final Cut Pro 10.2.3, Logic Pro X 10.2.2
Items will be on inventory counter.
The case is still on the way so do not deliver until this task is updated with it.
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