Service Request Ticket - # 71368

Service Request Information

CONTACT Name Palacios-Gonzalez, Priscila   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2019 04:08 PM
Department Student Enrichment Program Phone
Location Email palaciosp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WV0MCJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 14:20:5E:06:B3:C4


Wireless NIC 78:7B:8A:DA:67:51


Bluetooth NIC 14:20:5E:06:B3:C5

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 15, 2019 02:55 PM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Mar 15, 2019 02:55 PM 
New items: W#20171248[Edit Inv] (iMac) is delivered and set up.  
W#20130785[Edit Inv] (computer) is under stand up waiting for 
wipe. W#20110228(monitor) is in storage and 
W#20110241[Edit Inv] was left in her office. Task completed. 
Inventory updated
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Reggie Johnson Mar 15, 2019 01:12 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Mar 14, 2019 10:32 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Mar 12, 2019 02:21 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Mar 12, 2019 11:41 AM 
****This is an outgoing email****
Hi Priscila,

I need some additional information regarding service 
request #71368

Description: GFA SETUP: iMac 21.5in W#20171248[Edit Inv] to SAC 
104 for P. Palacios-Gonzalez

You new computer is ready for delivery. When is a good 
date and time for a UCS Techto visit your office and 
complete the set up? 

Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson Mar 12, 2019 11:04 AM 
cpu is imaged and ready for delivery
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Reggie Johnson Mar 08, 2019 09:36 AM 
Imaging on small stand up desk
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Robbie Downin Feb 22, 2019 04:08 PM 
NEW EQUIP SETUP: Deliver Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK W#20171248[Edit Inv] to SAC 104 for Priscilla Palacios-Gonzalez
New items: W#20171248[Edit Inv] (iMac)
Old items: W#20130785[Edit Inv] (computer), W#20110228[Edit Inv] (monitor), W#20110241[Edit Inv] (monitor)
Items will be on inventory counter
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