Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Feb 26, 2019 08:52 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150134 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3TXL062	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	3TXL062	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715. AsureId, configured to push ID photos to Oracle db
	Wired NIC	20:47:47:D5:DB:E3
	Wireless NIC	80:00:0B:BD:B8:57
	Bluetooth NIC	80:00:0B:BD:B8:5B

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Mar 01, 2019 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Mar 01, 2019 12:27 PM	Wrong sound device selected. Showed user how to switch output devices	Add Attachment
Reggie Johnson	Mar 01, 2019 08:45 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Feb 26, 2019 04:43 PM	sent an email to reschedule.	Add Attachment
Shina Oladiti	Feb 26, 2019 04:22 PM	Left VM.	Add Attachment
Emma Feldman	Feb 26, 2019 08:53 AM	**This is an email** I am kind of slammed with stuff the rest of today and tomorrow. I know the laptop is not in use until at least 430pm today. If I am not around, they can certainly stop by the Info desk and check out the AV room key The AV room 143 in the 1st floor back hallway is where the laptop and speakers are located. Chelsee	Add Attachment
Emma Feldman	Feb 26, 2019 08:52 AM	**This is an email** Greetings, Laptop 20150134 will not connect to portable computer speakers. It had a similar issues a week or so ago. I have tried restarting with no luck.	Add Attachment