Status changed from (3) Order in Process to (5) Completed

She has the replacement laptop and dock for Trina.
Please return the other dock to Tricia. 

Available for drop off anytime before 3:30 today 

****This is an email****
 Hello, 

This email is with regards to the system exchange
request due to Part back order, as we do not have
the same model available we are offering you an
upgraded model, below are the specifications
mentioned : 

  	Original 	Replacement offered
 System Model  	Dell Latitude E5470 XCTO 	Dell
Outlet Latitude 14 - 5490
 Processor  	6th Generation Intel Core i7-6820HQ
(Quad Core, 2.7GHz, 8MB cache) 	Intel Core 8th
Generation i7-8650U Processor (Quad
Core,1.90GHz,8MB Cache,15W)
 Memory  	16GB (1x16GB) DDR4 Memory 	16GB (2x8GB)
2400MHz SDRAM DDR4 Non-ECC
 HDD  	500GB (5400rpm) Hybrid HDD with 8GB Flash 
512GB M.2 SATA Class 20 Solid State Drive
 Video Card  	Integrated HD Graphics 530 	Intel
UHD Graphics
 LCD  	35.6cm (14.0") FHD (1920x1080) Non-Touch
Anti-Glare LCD with Camera and Mic 	14inch FHD
(1920x1080) Non-Touch Anti-Glare LCD
 OS  	Windows 7 Pro 	Windows 10 Pro
 Wireless  	Qualcomm QCA61x4A 802.11ac Dual Band
(2x2) Wireless Adapter+ Bluetooth 4.1 	Intel
Dual-Band Wireless-AC 8265 Wi-Fi + BT 4.2
 Battery  	Primary 4-cell 62W/HR Battery 	68 WHr,
4-Cell Battery
Keyboard 	Internal Single Pointing Keyboard
(English) 	Internal US English Qwerty Backlit Keyboard
Palmrest 	Smart Card Reader only Palmrest (Single
Pointing) 	Smart Card Reader (Contact and
Contactless) and Fingerprint Reader Palmrest, Dual
Point

Please review and let us know if this will be good
to process. 

Regards,
Karan Kewalramani
 

Dell called the motherboard is toast, the part is
on back order until the end of April. They have
put in a request for a replacement laptop.
Dispatch # 704067659

Task reassigned to Megan Eichler.

Task reassigned to Giovanni Salazar.

Yumin can you work on getting this finished, Gio
started the image, the laptop is on the stand-up
desk. 

tracking 484758776322

Box is on its way

Service Request # 987467604

As soon as you try to log into it it'll just shut itself down

Now its shutting down randomly, am running dell hardware 
diagnostics before we let this one leave

Task reassigned to Giovanni Salazar.

Status changed from (5) Completed to (1) Pending

ALL DONE 

****This is an email****
Peter was just here and there is a program that 
I need on my desktop for the two days that I 
don’t have my personal machine...

Conference Programmer

It’s how we do all of our billing, contracts, 
estimates, etc., and it’s critical to my work 
flow.

Thanks.

Task reassigned to Peter Puettmann.

Hello, Help Desk. My machine's fan is running a
lot and Ryan Jennings mentioned that it might be
because programs might be running in the
background or auto starting and that you may be
able to help fix that?

I also am having problems with my laptop speakers.
The laptop speakers don't work when unhooked from
the dock and I'm wondering if you can find the issue?

My machine number is 20160900.

Thank you,