Service Request Ticket - # 71388

Service Request Information

CONTACT Name Ruscoe-East, Tonya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2019 01:32 PM
Department The Research Institute Phone 89205
Location Email eastt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060387[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Officejet 7210 All-In-One Multifunction Printer #Q5560A#ABA
Serial No. MY67VK73ZS04HQ Location PDR

Model Q5560A Hostname
Notes All-in one multifunction Ink/Toner Refill
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 07, 2019 09:48 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 07, 2019 09:48 AM 
I looked and tried things on the HP that I 
found online. Nothing seemed to work. The 
machine is about 12 years old so it is past the 
end of its life span. I let her know all of 
this.

I re-installed outlook sync tool which fixed 
the sycn issue
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Shandelle Plasker Mar 06, 2019 02:19 PM 
****This is an email****
Hi Tonya,

I am so sorry I missed out appointment 
yesterday. I am unsure how I even did this. Had 
it on my calendar and everything.

I saw that you will be in tomorrow at 9 am. I 
will be by at 9:30 to come help with this 
issue.

If this does not work for you please let me 
know.

Thank you,
Shandelle
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Brighton Bohnenkamp Mar 06, 2019 12:52 PM 
****This is an email****
I’m heading out now but will be back tomorrow 
around 9am and should be here until around 3pm. 

 

Monday, I should be here from 9-3 as well as next 
Wednesday.

 

Thanks,

 

Tonya
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Brighton Bohnenkamp Mar 06, 2019 12:17 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Brighton Bohnenkamp Mar 06, 2019 12:17 PM 
Asked her for updated availability
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Brighton Bohnenkamp Mar 06, 2019 12:16 PM 
****This is an email****
Hi there,

I believe I still have an open ticket for a 
printer issue.  Can someone please help me?

 

I’m also having issues synching outlook so if 
someone can also help me with that I would 
appreciate it. 

 

I am not on campus all the time, so scheduling 
may work best.  I was here on Tuesday at 10am for 
an appointment, but the tech didn’t show up.
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Shandelle Plasker Feb 28, 2019 01:00 PM 
****This is an email****
Tuesday works for me as well. As of right now, 
I am open all day. Do you have a time that 
works best for you?


Thank you,
Shandelle
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Shandelle Plasker Feb 28, 2019 01:00 PM 
****This is an email****
Hi there,
Next Tuesday would work.
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Shandelle Plasker Feb 28, 2019 12:44 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 28, 2019 12:43 PM 
****This is an email****
Hi Tonya,

I am emailing you about an issue you are having 
with an HP printer. I was wondering when a good 
time would be to come down and look at this.


Thank you,
Shandelle
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Alix Karkanen Feb 26, 2019 01:32 PM 
Tonya keeps getting a message on her computer 
saying that there is a carriage jam, but she 
cannot see one. She has done everything it asked 
and still not working.
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