Service Request Ticket

Service Request Information

CONTACT	Name	Gauntz, Danielle	Date	Feb 26, 2019 01:33 PM
	Department	University Computing Solutions	Phone	88215
	Location		Email	gauntzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150429 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple MacBook Pro 15-inch w/ Retina Display #Z0RG
	Serial No.	C02RG1SJG8WM	Location	Going to PDR
	CPU	Intel Core i7(2.5GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2016 Std for MAC from xxxx2015004715; Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop
	Wireless NIC	F4:5C:89:B9:4C:13
	Bluetooth NIC	F4:5C:89:B9:4C:14

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 12, 2019 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 12, 2019 03:59 PM	uninstalled and reinstalled sophos checked online and Danielle is good to go!	Add Attachment
Megan Thibeault	Mar 12, 2019 03:58 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 12, 2019 01:33 PM	Chatted Danielle to see when we can get her laptop	Add Attachment
Shina Oladiti	Feb 28, 2019 01:58 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Feb 28, 2019 01:29 PM	Left VM.	Add Attachment
Alix Karkanen	Feb 28, 2019 10:39 AM	Task reassigned to Shina Oladiti.	Add Attachment
Peter Puettmann	Feb 28, 2019 10:33 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Feb 28, 2019 09:53 AM	**This is an outgoing email Hi Danielle, I need some additional information regarding service request #71389 Description: 2/27** Sophos Update When would be a good time for a tech to meet you and do the Sophos update? Thanks and have a good day.	Add Attachment Public
Alix Karkanen	Feb 26, 2019 01:33 PM	Danielle says she will be available at 2:30 for her sophos update or sometime on thursday	Add Attachment