Service Request Ticket

Service Request Information

CONTACT	Name	Grider, Sarah	Date	Feb 26, 2019 02:10 PM
	Department	Disability Access Services	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171069 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSGHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGHRP2	Location	Front Desk Area
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; To be transferred from W#20130843: NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648 and PDF Transformer from P0058354, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414; Camtasia 2024(remove before reimage)
	Wired NIC	D8:9E:F3:4B:A9:AA

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Apr 08, 2019 02:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Apr 08, 2019 02:06 PM	delivered	Add Attachment
Gino Salazar	Apr 05, 2019 10:43 AM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	Apr 05, 2019 08:29 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Reggie Johnson	Apr 03, 2019 02:17 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Reggie Johnson	Apr 03, 2019 02:17 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Mar 27, 2019 11:26 AM	CPU is set up and read for delivery and is back on inventory counter.	Add Attachment
Yumin Chen	Mar 26, 2019 02:40 PM	Imaging...	Add Attachment
Robbie Downin	Mar 01, 2019 12:16 PM	Task reassigned to New Equip. Setup.	Add Attachment
Robbie Downin	Mar 01, 2019 12:16 PM	This can be dealt with now, it's been moved to the GFA shelf in 013 with the equipment setup form.	Add Attachment
Robbie Downin	Feb 26, 2019 02:10 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) W#20171069 & Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ W#20171151 to APSC 405 New items: W#20171069 (computer), W#20171151 (monitor) Old items: W#20130843 (computer), W#20130923 (monitor) Software transfer: ABBYY FineReader Pro v12 & PDF Transformer, Text Aloud v3.0.79, NaturalReader ED Sliver w/ French and Spanish voices Items will be by back counter until an order is placed	Add Attachment