Service Request Ticket

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Service Request Information

CONTACT	Name	Finch, Rhys	Date	Feb 26, 2019 02:54 PM
	Department	Student Media	Phone	89697
	Location		Email	finchr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101081 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	SC02FGZS0DHJF	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174
	Wired NIC	C8:2A:14:1C:F4:A0
	Wireless NIC	10:9A:DD:A2:9D:D2
	Bluetooth NIC	44:2A:60:D6:31:46

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 28, 2019 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 28, 2019 02:27 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Feb 28, 2019 02:27 PM	SR 71402 is the same task	Add Attachment
Shina Oladiti	Feb 26, 2019 04:52 PM	**This is an email** Hi Shina, I'm in tomorrow from 9 am - 3 pm, but the office should be open until 5. Just a heads up, that I will be at a meeting from 10-11 am. I'm taking some students to California for a conference, so I will be out of the office Thursday and Friday. Rhys Finch	Add Attachment
Shina Oladiti	Feb 26, 2019 04:40 PM	**This is an outgoing email** Hi Rhys, I need some additional information regarding service request #71395 Description: 2/26 Can't log in I am checking to know when you would like us to come in and take a look at the computer. Please, get back to us with date and time that works for you best. Regards, Shina	Add Attachment Public
Brighton Bohnenkamp	Feb 26, 2019 03:32 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Feb 26, 2019 03:31 PM	**This is an email** Oops! It's 20101081. My mistake	Add Attachment
Brighton Bohnenkamp	Feb 26, 2019 03:25 PM	emailed	Add Attachment
Megan Thibeault	Feb 26, 2019 03:22 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Feb 26, 2019 03:22 PM	Can you double check W# on this please	Add Attachment
Brighton Bohnenkamp	Feb 26, 2019 03:12 PM	**This is an email** 'm here until 8 pm today and the office should be open from 8-5 tomorrow. Thanks!	Add Attachment
Brighton Bohnenkamp	Feb 26, 2019 02:54 PM	Hello, We're having trouble with a Mac (# 2010081) in Terry House room 106. We're unable to log in, even utilizing the admin login. I've tried plugging it into various network ports to no avail. Thanks for your time and assistance!	Add Attachment