Service Request Ticket - # 71407

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2019 10:49 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20120369[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Dell UltraSharp U2312H 23 Inch Monitor
Serial No. CN0T9MJ37444527UBUZL Location Student's Office #2
TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 01, 2019 12:27 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 01, 2019 12:27 PM 
The sound bar was 
off. I showed the 
user how to use the 
sound bar. Task 
complete
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Emma Feldman Mar 01, 2019 10:58 AM 
****This is an email****
I should mention that I have a meeting with my
supervisor at 11.00, so if you wanted to send
someone over before noon I'm sure my supervisor
wouldn't mind moving our meeting to her office
while someone takes a look at the computer in my
office. 

Thanks so much!

Best,
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Emma Feldman Mar 01, 2019 10:57 AM 
Task reassigned to Reggie Johnson.
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Emma Feldman Mar 01, 2019 10:50 AM 
****This is an outgoing email****
Hello Jonathan,

We received notice about the sound issues you are
experiencing on your computer and we are happy to
send one of our techs over to see what's going on.
What is your availability for today? Also what is
the WOU # of the computer (located on property of
WOU sticker)?

Thank you!

Emma
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Emma Feldman Mar 01, 2019 10:49 AM 
****This is an email****
Good morning, tech people. I have an issue with
the computer I have been using in my office in the
university counseling center. The computer does
not play sound. I've tried to trouble shoot it but
so far no luck. 
Since I am an intern at the counseling center, I
must video record all my sessions and then have
them reviewed by my supervisor. Hence why having
sound is kind of necessary. 
I am in office 208 in the counseling center. I
know another one of the interns has had this same
problem on her machine down the hall as well. I
was wondering if there's an easy fix you might be
able to provide me with. 
Thanks so much for all you do!

Best,

-Jonathan West-Gray
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