Service Request Ticket - # 71408

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2019 11:33 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150201[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MQL0CRDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Parallels Desktop 11.1.2 for MAC from VISA2015005040 with WIN 7 Pro for Desktop ED license above; TRANSFER from W#20101421: Adobe CS4 Design Prem WIN from P0070637, Systat Software - Sigmaplot v11, academic edition from P0070475, Loggernet Datalogger Support Software #16344 from P0070550, Camtasia®/Snagit® Education Bundle Version 19/20 single user license VISA2019010872 ORDER11941 MAR2020 eligible for Camtasia 2020 UPG 5-18-2020 TRICIA;

Wired NIC 38:C9:86:09:37:25


Wireless NIC 38:C9:86:EC:25:D4


Bluetooth NIC 38:C9:86:EC:25:D5

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Alix Karkanen Mar 01, 2019 06:55 PM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen Mar 01, 2019 03:27 PM 
Picked it up around three fifteen!
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Emma Feldman Mar 01, 2019 12:11 PM 
Task reassigned to Service Request Desk.
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Emma Feldman Mar 01, 2019 12:11 PM 
Gino got it working. It's located at the front
desk and I texted her to let her know it's ready.
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Emma Feldman Mar 01, 2019 11:39 AM 
706-224-1871
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Emma Feldman Mar 01, 2019 11:37 AM 
She is unable to get past the download of Virtual Box.
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Emma Feldman Mar 01, 2019 11:33 AM 
She dropped her laptop off at the front desk.
Failing to install a program she needs for work.
She needs her laptop back by the end of the day.
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