Service Request Ticket - # 71410

Service Request Information

CONTACT Name Grider, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2019 12:47 PM
Department Disability Access Services Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171071[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag CSMJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSMJRP2 Location SL GFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; transfer from W#20130844: NCH-Prism Video Format Converter Plus Ed from VISA2010002228, Camtasia 7.1 from ODS Grant bundle Camtasia studio upgrade to v8.4 on VISA 2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; FEB2015 TRANSFERRED license of Abbyy Fine Reader Pro v8 P0054871 and MARCH 2015 Upgraded to Abbyy Fine Reader Pro V.12 P0096745; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:26:C3

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 05, 2019 10:44 AM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Apr 05, 2019 10:44 AM 
Pete and I delivered and set up all of them
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Gino Salazar Apr 05, 2019 08:30 AM 
Task reassigned to Giovanni Salazar.
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Reggie Johnson Apr 03, 2019 02:18 PM 
Status changed from (1) Pending to (2) Scheduled
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Yumin Chen Mar 28, 2019 02:41 PM 
(Wrong info below)The computer is back to GFA Shelf
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Yumin Chen Mar 28, 2019 02:39 PM 
Any time this week will work
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Yumin Chen Mar 25, 2019 08:24 AM 
The computer is back to New Equipment shelf.
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Yumin Chen Mar 25, 2019 08:23 AM 
Email sent for availability
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Yumin Chen Mar 20, 2019 03:32 PM 
Done. Ready to Deliver
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Peter Puettmann Mar 03, 2019 07:05 PM 
BEEN STICKED
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Shandelle Plasker Mar 03, 2019 03:36 PM 
Task reassigned to UCS Tech.
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Shandelle Plasker Mar 03, 2019 03:36 PM 
Imaging on student stand up desk
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Shandelle Plasker Mar 03, 2019 02:33 PM 
Task reassigned to Shandelle Pepper.
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Robbie Downin Mar 01, 2019 12:47 PM 
GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) W#20171071[Edit Inv] and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ W#20171153[Edit Inv] to APSC 405
New items: W#20171071[Edit Inv] (computer), W#20171153[Edit Inv] (monitor)
Old items: W#20130844[Edit Inv] (computer), W#20130924[Edit Inv] (monitor)
Software transfer: NCH-Prism Video Format Converter Plus Ed, Camtasia 7.1 from ODS Grant bundle Camtasia studio upgrade to v8.4, ABBYY Fine Reader Pro V.12
Items will be on the GFA shelf in 013 with their equipment setup form.
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